Frequently Asked Questions

Your Questions Answered

How do I know if you can help me?

It is very important to find the right person to work with.  The best way to find out if we will make a good fit is to book in a for an initial session so that we can meet and talk through whatever is on your mind.  At the end of the first session you can decide whether you wish to book in another session.  If I am not able to help you, I may be able to refer you on to another qualified and appropriate therapist.

Do you charge a cancellation fee?

Sessions are payable by cash or cheque at the end of a session, or by bank transfer before a session.  I ask that if you are unable to attend a session that you give me at least 24 hours notice.  Sessions cancelled at less than 24 hours notice will be charged at the full rate.

Do you keep notes?

I keep brief notes of our sessions together as required by my accrediting bodies and insurers.  These notes contain the dates of sessions and a very brief summary of the theme of each session.  They are pseudonymised and contain no identifying information and are kept in a locked filing cabinet.

Is your practice accessible?

Unfortunately my practice is not currently fully accessible.  The counselling room is on the ground floor.  There is a very low step up onto the front path, another low step up to the doorstep and a step over the threshold.  The bathroom is on the first floor up a flight of stairs.  There is no waiting room.  At the moment all sessions are on line, and on line sessions are available at any time if my practice is not accessible for you.

How are you dealing with the current social distancing situation?

At the moment I am not seeing clients face to face.  All my work has been moved on line.  I primarily use Skype for video or audio calls.  However, I am open to exploring alternative platforms if you have a preferred way of connecting.